30-Day New Hire

Timeline: Within first 30 days of employment

• Orientation; What We Do and Who We Serve
• Privacy Act & Security Awareness

Maintenance Technology

Timeline: Within first 90 days of employment

• Yardi Mobile Maintenance Webinar Recording
• InspectCheck Webinar Recording

Annual Requirements

Timeline: Within first 30 days of employment

• Cyber Awareness Training (External Course)
• Code of Conduct
• Cultural Competence
• Workplace Harassment
• Workplace Violence
• ALICE Active Shooter Training

Management Essentials Quick Steps

Timeline: Within first 30 days of employment

• Processing Reserves
• Remote Deposit Capture

Property Management Basics

Timeline: Within first 12 months of employment

• Applied Fair Housing
• Marketing in Your Backyard
• The 5 Steps for Telephone Techniques
• The 5 Steps for Tailoring the Tour and Close
• Determining Eligibility for Your HUD Affordable Property
• Determining Eligibility for Your Tax Credit Affordable Property
• Move-In Procedures HUD (Part 1)
• Move In Procedures - Tax Credit (Part 1)
• Move-In Procedures (Part 2)
• HUD Recertification Procedures
• Tax Credit Recertification Procedures
• Move Out and Resident Retention

Risk Awareness

Timeline: Within first 90 days of employment

• OSHA
• Driving Safely
• Fire Safety
• House Rules
• Insurance 101
• Ladder Safety
• Safety Self-Inspections
• Slip and Fall Prevention

Service Coordination Fundamentals

Timeline: Within first 90 days of employment

• From Day 1: An Introduction

• Documentation 101
• Tracking Data
• Property Manager and Service Coordinator: A Winning Team
• Adult Protective Services: What You Need To Know
• Building Professional Relationships
• Ethics

Yardi Training

Timeline: Within first 90 days of employment

• Yardi Certification

Management Essentials

Timeline: Within first 12 months of employment

• Developing a HUD Budget
• Financial Performance

REAC Training

Timeline: Within first 90 days of employment

• Units and Common Areas
• Building Systems
• Health & Safety
• Exterior
• Site

Service Coordination Enrichments

Timeline: Within first 90 days of employment

• Transformational Interviewing